1.1 This contract determines the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on Consumer Protection and the Regulation on the Procedures and Principles Regarding Distance Contracts, regarding the sale of products and services and the delivery of products to the delivery address from the site named alanyayedekparca.com (hereinafter referred to as the WEBSITE) operated by the seller and from which the consumer will receive more information below.
1.2. The consumer accepts and declares that he has information about the basic characteristics, sales price, payment method, delivery conditions and the right of "withdrawal" regarding the goods or services offered for sale, and confirms this information electronically after ordering the goods or services in accordance with the provisions of this contract. The preliminary information on the WEBSITE alanyayedekparca.com and the Invoice on the payment page are an integral part of this contract.
1.3. INFORMATION ABOUT THE SELLER
Name: HGNM GROUP DURABLE CONSUMER GOODS AND E-COMMERCE LIMITED COMPANY
Address: BARBAROS MAH. 172. SK. NO: 5 A BAĞCILAR / İSTANBUL
Tel: +90 539 559 0770
Email: info@alanyayedekparca.com - alanyayedekparca2024@gmail.com
Customer Service: +90 539 559 0770
1.4. CONSUMER INFORMATION
Name Surname / Title:
Delivery Address:
Phone: E-mail:
IP Address:
ARTICLE 2 – DATE OF THE AGREEMENT
2.1. This Agreement was signed between the parties on ……, the date on which the consumer completed their order on the WEBSITE and a copy of the contract was sent to the CONSUMER's e-mail address.
ARTICLE 3 – PRODUCTS AND SERVICES SUBJECT TO THE AGREEMENT
3.1. The details of the products and services ordered by the consumer, including sales amounts including taxes and quantity information, are specified below. All products listed in the table below will hereinafter be referred to as the Product.
| Image | Product | Product Price | Number | Tax Amount | Sales Price |
ARTICLE 4 – DELIVERY OF THE PRODUCTS
4.1. The Product is packaged and delivered with the invoice to the delivery address specified by the Consumer on the WEBSITE or to the address of the person/organization specified by him within 60 days.
If the performance of the ordered goods or services becomes impossible, the seller shall inform the consumer in writing or via the Consumer Data Recorder within three days from the date of learning this situation and shall refund all collected payments, including possible delivery costs, within fourteen (14) days at the latest. The unavailability of the product in stock shall not be considered as the impossibility of the performance of the goods transaction.
4.2. In the event that the product is delivered to a person/organization other than the Consumer, the SELLER shall not be held responsible if the person/organization to be delivered does not accept the delivery.
4.3. The consumer is responsible for inspecting the product upon receipt and, if he sees a problem with the product due to shipping, not accepting the product and having the courier company employee make a statement. Otherwise, the seller does not accept any responsibility.
ARTICLE 5 – PAYMENT METHOD
5.1. The consumer accepts, declares and undertakes that installment sales can only be made with credit cards of banks, that the consumer must approve the relevant interest rates, default interest and related information; and that the provisions regarding the interest rate and default interest shall be applied within the framework of the credit card agreement between the bank and the customer according to the applicable regulations. Credit/installment cards and similar payment options are a credit and/or installment payment facility offered by banks and financial institutions that issue credit, installment cards, etc.; in such cases, product sales where the seller collects the full amount are considered cash sales, not installment sales between the parties. In cases legally deemed as installment sales (including the right to terminate the contract and/or demand the remaining debt with default interest if one of the installments is not paid), the seller's legal rights are available and reserved. In case of delay in payment by the consumer, a default interest of 5% per month will be applied.
ARTICLE 6 – GENERAL PROVISIONS
6.1. The consumer acknowledges and declares that he has read and understood the preliminary information regarding the basic characteristics of the products on the WEBSITE, the sales price, payment method, and delivery, and that he has given the necessary consent for the sale electronically.
6.2. By approving this contract electronically, the Consumer confirms that he has received the address of the ordered products, their basic characteristics, product prices including taxes, payment and delivery information, and information about the right of withdrawal, completely and accurately. 6.3. The seller is responsible for delivering the product subject to the contract in accordance with the specifications stated in the order, completely and without defects, together with warranty documents and user manuals, if any. 6.4. The seller may offer another product of the same quality and at the same price to the Consumer before the performance obligation under the contract expires. 6.5. If the performance of the ordered goods or services becomes impossible and the seller cannot fulfill its contractual obligations, the seller shall inform the consumer before the performance obligation expires and shall offer another product of the same quality and price to the consumer. 6.6. For the delivery of the product subject to the contract, a signed copy of this contract must be submitted to the seller electronically, and the price must be paid with the payment method preferred by the consumer. If the product price is not paid for any reason or is canceled in the bank records, the seller is deemed exempt from the delivery of the product.
6.7. If the bank/financial institution to which the credit card belongs does not pay the product price to the seller for any reason after the product has been delivered, the product must be returned to the seller by the consumer within 3 days at the latest, and all costs will be borne by the consumer. All other contractual and legal rights of the seller, including the follow-up of the product price, are reserved in any case.
6.8. In the event that the performance of the goods or services transactions carried out in the order becomes impossible, the seller shall inform the consumer in writing or with a permanent data storage device within three days from the date he becomes aware of this situation, and all collected payments, including delivery costs if any, must be refunded within fourteen (14) days from the date of notification. The unavailability of the goods in stock shall not be considered as the impossibility of the performance of the goods transaction.
7- Product Delivery Processes
7.1. The product is delivered to the delivery address specified by the consumer on the WEBSITE or to the person/organization at the address specified by him, securely and with its invoice, within 60 days at the latest. In the event that the performance of the goods or services transactions carried out in the order becomes impossible, the seller shall inform the consumer in writing or with a permanent data storage device within three days from the date he becomes aware of this situation, and all collected payments, including delivery costs if any, must be refunded within fourteen (14) days from the date of notification. The unavailability of the goods in stock shall not be considered as the impossibility of the performance of the goods transaction. 7.2. If the product is to be delivered to a person/organization other than the consumer and the person/organization does not accept the delivery, the seller is not responsible. 7.3. The consumer is obliged to inspect the product upon receipt and, if he sees a problem with the product due to freight, he must not accept the product and have the courier company employee make a statement. Otherwise, the seller does not accept any responsibility.
8- RIGHT OF WITHDRAWAL
Pursuant to the relevant provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts;
8.1 In distance sales contracts for the purchase of goods, the consumer has the right to withdraw from the contract within 14 (fourteen) days after receiving the goods, without giving any reason and without paying any penalty. However, the consumer may exercise the right of withdrawal within the period between the establishment of this contract and the delivery of the goods. It is sufficient that the notification regarding the exercise of the right of withdrawal is sent to the seller or provider in writing or via a permanent data carrier. For our customers to be able to exercise their right of withdrawal, they must fill out the return form sent with the product and deliver the product to the courier company along with the return form. In determining the period of the right of withdrawal; a) For products subject to a single order; the day the last good is delivered to the consumer or a third party designated by the consumer, b) For products consisting of multiple parts; the day the last part is delivered to the consumer or a third party designated by the consumer, c) For contracts for goods delivered regularly over a certain period; the day the first good is delivered to the consumer or a third party designated by the consumer is taken as the basis.
8.2 Consumer's right of withdrawal;
- a) Goods prepared in accordance with the customer's wishes and personal needs,
- b) Delivery of goods that are perishable or whose expiration date may pass quickly,
- c) In cases where the protective elements such as packaging, tape, seal of goods unsuitable for return due to health and hygiene have been opened,
- d) Goods that cannot be separated after being mixed with other products,
- e) In cases where the protective elements such as packaging, tape, seal of books, digital content and computer consumables that can be presented in a physical environment have been opened,
- f) Delivery of periodicals such as magazines and journals, other than those provided under a subscription contract,
- g) Accommodation, transportation, car rental, food and beverage supply, and other travel for entertainment or recreation that must be made on a specific date or period,
- h) Services performed immediately in electronic environment or intangible goods delivered instantly to the consumer,
- i) Services whose performance has begun before the right of withdrawal period expires, and
- j) It does not apply to contracts for goods and services whose price changes depending on fluctuations in financial markets beyond the control of the seller or provider.
8.3 If the consumer exercises the right of withdrawal, the seller or provider is obliged to return the total amount paid to him and all kinds of documents and similar documents that put the consumer under debt, free of charge, within 14 (fourteen) days at the latest from the date the withdrawal notification reaches him.
8.4 The consumer is not responsible for changes and deterioration in the good if he has used the good in accordance with its function, technical specifications and usage instructions within the scope of the right of withdrawal.
8.5 If the consumer exercises the right of withdrawal, he will not be responsible for the return expenses if he returns the good via the courier specified for preliminary information. If the seller has not specified a courier for return in the preliminary information, he cannot demand any fee from the consumer. If the courier specified for return in the preliminary information does not have a branch at the consumer's location, the seller is obliged to ensure that the good requested to be returned is taken from the consumer without demanding an additional fee.
8.6 The consumer is obliged to send the good back to the seller within 10 (ten) days from the date he notifies of exercising the right of withdrawal, but this does not apply if the seller has offered to take back the good from the consumer.
8.7 As stated in Article 15, paragraph 1 of the Regulation on Distance Contracts, consumers do not have the right of withdrawal for products produced specifically for them.
8.9 In orders at the "Delivered to Courier" stage, our customers must return the package to the courier company without opening the product. The provisions of article 8.1 are reserved. The company information to be provided for the right of withdrawal is stated below;
Title: HGNM GROUP DURABLE CONSUMER GOODS AND E-COMMERCE LIMITED COMPANY
Address: MAHMUTLAR MAH. MENDERES BLV. NO: 31 B ALANYA/ ANTALYA
Tel: +90 539 559 0770
E-Mail: info@alanyayedekparca.com - alanyayedekparca2024@gmail.com
Customer Service: +90 539 559 0770
In light of this information, if you wish to exercise your right of withdrawal, you can contact us through one of the communication channels mentioned above. After you make a notification indicating that you wish to exercise your right of withdrawal, you will be asked to return the goods. During this process, the consumer must send the goods back within 10 (ten) days at the latest from the date the withdrawal notification reaches us. During this period, it is important that you ensure the goods are used appropriately and according to instructions.
ARTICLE 9- EVIDENCE AGREEMENT AND AUTHORIZED COURT
9.1. In the resolution of disputes that may arise from this contract and/or its implementation, the Seller's records (including records on magnetic media such as computer-voice recordings) constitute conclusive evidence; Consumer Arbitration Committees are authorized up to the value specified by the Ministry of Industry and Trade; For values exceeding this value, the Consumer Courts and Enforcement Offices at the domicile of the Consumer and the Seller are authorized.
9.2. The consumer declares, accepts and undertakes that he has read all the terms and declarations of this Agreement and the Order Form it contains, and that he has received, examined and accepted the sales conditions and all other preliminary information.